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Incident - INC0321858
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Number
State
New
In Progress
On Hold
Resolved
Closed
Cancelled
Affected User *
Channel
Self-service
Phone
Email
Walk-in
Chat
Record Producer
Assignment Group *
Opened
Assigned To
Ticket Type
-- None --
Incident
Request
Problem
Priority
1 - Critical
2 - High
3 - Moderate
4 - Low
5 - Planning
Major Incident State
-- None --
Active
Inactive
Urgency
1 - High
2 - Medium
3 - Medium
4 - Low
Affected Service
Impact
1 - High
2 - Medium
3 - Medium
4 - Low
Classification
Issue *
Activity
Fulfillment details
Related Records
Resolution Information
Incident Information
Description
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